FAQ
1. Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK, with no minimum purchase required.
2. How long does delivery take?
Orders are processed within 1 to 2 business days (Monday to Friday). Delivery typically takes 3 to 7 business days, making the total shipping time 4 to 9 business days.
3. What is your order cut-off time?
Orders placed before 04:00 PM (GMT+01:00) Central European Standard Time (Stockholm) are processed the same business day. Orders placed after this time will be processed the next business day.
4. Which shipping carriers do you use?
We partner with trusted UK carriers such as Royal Mail, DPD, Evri (Hermes), and Parcelforce depending on the delivery address and parcel size.
5. Do you accept returns and exchanges?
Yes, we accept returns and exchanges for both defective and non-defective items within 14 days of delivery, as long as the product is new and unused.
6. How do I return an item?
To initiate a return, please contact us at Info@savario.store for return authorization. A free prepaid return label is included in your package, which you can use to send the item back by mail.
7. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 7 days and credited back to your original payment method.
8. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, and Google Pay. All payments are securely processed in GBP.
9. How will I know if my order is confirmed or shipped?
After placing your order, you will receive an order confirmation email. Once your package ships, we will send a tracking number and link, followed by a delivery notification.
10. What should I do if my package is delayed or missing?
If your package shows as delivered but you haven’t received it, please check with neighbours or secure delivery spots. If still missing, contact the courier with your tracking number. If officially declared lost, reach out to us and we’ll resend or refund your order.
Contact Us