Balenciaga Speed Sneakers

Standard Shipping Handling Time

• Order Handling Time: 1 to 2 business days (Monday to Friday)
• Order Cut-Off Time: 04:00 PM (GMT+01:00) Central European Standard Time (Stockholm)

Standard Shipping Transit Time

• Transit Time: 3 to 7 business days (Monday to Friday)

Total Shipping Time (Handling Time + Transit Time)

• 4 to 9 business days (Monday to Friday)

Order Confirmation

After placing your order, you will receive an email confirming your purchase along with your order number. Once your order has been shipped, a shipping confirmation email will be sent to you containing:

• A tracking number
• A tracking link

You will also receive a notification once your order has been delivered.

Shipping Carrier

We partner with reliable UK shipping carriers such as Royal Mail, DPD, Evri (Hermes), and Parcelforce, depending on the delivery destination and package size, to ensure safe and timely delivery.

Shipping Locations

We currently ship within the United Kingdom (UK).

Shipping Fee

• Free Shipping on all orders (No minimum purchase required)
• Currency: GBP

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please:

• Reconfirm the shipping address
• Check around your property or designated delivery area
• Ask neighbours or household members if they accepted the package
• Contact the courier using your tracking number to initiate an investigation

If the package is officially declared lost, contact us with your order number, and we will resend your order or issue a refund based on your preference.

Tracking

Once your order is dispatched, you will receive a tracking number via email. Tracking details may take up to 24 hours to update on the courier’s system.

Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to high shipping volumes, weather disruptions, or courier-related issues. If your order hasn’t arrived within the expected window, please reach out to our support team for assistance.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

• Items must be new, unused, and returned in their original packaging with all accessories and tags included.
• Returns are accepted for both defective and non-defective products.
• Customers must contact us at Info@savario.store to request return authorization and instructions before sending any item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery with the following:

• Your order number
• Clear photographs of the item and its packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7 days to your original method of payment.
• A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again
• Contact your bank or credit card provider, as processing times may vary
• If the issue persists, reach us at Info@savario.store

Non-Returnable Items

We do not accept returns under the following conditions:

• Items not returned in new condition
• Returns requested after 14 days of delivery
• Items sent back without prior authorization

Exchanges

Exchanges are accepted for eligible products. To request an exchange, please contact us at Info@savario.store with your order number and preferred replacement item. Once approved, you may return the original product using the prepaid return label included in your package.

Return Address

Dagsbergsvägen 130
Norrköping, Östergötlands Län
603 51
Sweden

Method & Fees

• Return Method: By mail
• Return Label: Included in the package — Free of charge
• Restocking Fees: None
• Return Shipping Cost: Free
• Refund Processing Time: 7 days

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided it has not yet been processed or shipped.